Privacy policy

• 3.1 Identity and profile data This may include your name, username, password, learner profile information, company name, job title, profession, country, profile photo and any other information you add to your account or profile.  
• 3.2 Contact data This may include your email address, telephone number, billing address, correspondence address and any other contact details you provide to us.  
• 3.3 Account and platform data This may include account login details, account settings, course enrolments, learning preferences, saved progress, quiz and assessment results, certificates, completion records, discussion posts, community participation, direct messages, support history and other information generated through your use of the platform.  
• 3.4 Transaction and order data This may include details of the courses, programmes or services you purchase, order dates, order values, invoice information, payment status and transaction reference details.  
• 3.5 Payment data Payments are processed by third-party payment providers such as Stripe. We do not ordinarily store your full payment card details ourselves. We may receive limited payment-related information such as payment status, payment method type, billing details and transaction references.  
• 3.6 Technical and usage data This may include your IP address, browser type and version, device type, operating system, language settings, approximate location based on IP, referral source, pages viewed, time spent on pages, clicks, timestamps, login activity and other diagnostic or analytics data.  
• 3.7 Marketing and communications data This may also include information about how we came to know or contact you in a professional capacity, such as an industry event, professional relationship, introduction or business network.
• 3.8 Live session and event data If we offer live sessions, webinars, workshops, enterprise onboarding or similar events, including via Zoom or Microsoft Teams, we may process attendance information, registration details, participation information, chat submissions, questions asked, recordings, transcripts and related follow-up information where applicable.  
• 3.9 User-generated content This may include comments, forum posts, messages, assignments, feedback, survey responses, testimonials or other content that you submit through the platform.

• 4.1 Directly from you For example, when you: - create an account; - enrol in a course or programme; - purchase digital content or services; - fill in forms; - contact us by email, phone or through the platform; - join a mailing list; - participate in surveys, webinars, community spaces or events; or - upload or post content.  
• 4.2 Automatically through your use of the platform We and our service providers may automatically collect technical and usage data through cookies, server logs, analytics tools and similar technologies.  
• 4.3 From third parties We may receive personal data from third-party service providers and integrations, including:

• 4.4 We may receive or retain professional contact information through the established professional relationships, industry networks and business activities of our directors, partners and team members.
  This may include contact information accumulated through professional correspondence, introductions, networking, conferences, industry events, business relationships and other interactions within the marketing procurement and related professional communities.
  The information we process in this context is generally limited to business and professional information, such as your name, job title, employer, professional email address and information about the context of our professional relationship.
  We may use this information to maintain professional relationships and, where permitted by law, to communicate with you about MPM Training courses, events, resources, services and other matters that we reasonably believe may be relevant to your professional role.
  
  

• 5.1 To create and manage your account  
• 5.2 To provide you with access to courses, programmes, digital content, services, community features and support  
• 5.3 To process transactions, manage orders, issue invoices and maintain financial records  
• 5.4 To communicate with you about your account, purchases, support requests, course updates, technical notices and service-related matters  
• 5.5 To manage learner progress, assessments, certificates and completion records  
• 5.6 To operate, maintain, secure and improve the platform, our services and user experience  
• 5.7 To provide customer service, troubleshoot issues and respond to enquiries  
• 5.8 To send you information about MPM Training courses, programmes, events, resources, insights and services that we reasonably believe may be relevant to your professional role, where permitted by applicable data protection and electronic marketing law. This may include communications to professional contacts with whom MPM Training, our directors, partners or team members have an existing or historic professional relationship, or who form part of the professional and industry networks in which we operate.
• 5.9 To administer live sessions, webinars, workshops or enterprise onboarding activities, including recordings where applicable  
• 5.10 To monitor usage, analyse trends and improve our content, products, services and communications  
• 5.11 To detect, prevent and investigate fraud, misuse, unauthorised access, security incidents and other harmful activity  
• 5.12 To comply with legal, tax, regulatory and contractual obligations  
• 5.13 To establish, exercise or defend legal claims

• 6.1 Contract Where processing is necessary to take steps at your request before entering into a contract, or to perform our contract with you, including providing courses, account access, support, certificates and related services.  
• 6.2 Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights, freedoms and interests.
  Our legitimate interests may include operating and improving our platform and services, protecting our systems, maintaining business and professional relationships, responding to enquiries, maintaining appropriate business records, developing our business and, where permitted by law, carrying out relevant business-to-business direct marketing.
  Where we rely on legitimate interests for direct marketing, we consider factors including the nature of our relationship with you, the professional context in which your information was obtained, the relevance of our communications to your role, the nature of the information involved and the potential impact on your privacy.
  You have an absolute right to object at any time to the use of your personal data for direct marketing.
• 6.3 Legal obligation Where we need to process your data to comply with a legal or regulatory obligation.  
• 6.4 Consent Where we rely on your consent, for example for certain marketing communications or non-essential cookies. Where we rely on consent, you can withdraw it at any time, although this will not affect the lawfulness of processing carried out before withdrawal.

• 11.1 Account and profile data We normally keep this for as long as your account remains active and for up to 24 months after account closure or last meaningful activity, unless a longer period is needed for legal, security or evidential reasons.  
• 11.2 Purchase, order and transaction records We normally keep these for 6 years after the end of the relevant financial period or transaction, to meet legal, tax and accounting obligations and to deal with disputes.  
• 11.3 Enquiry and support correspondence We normally keep these for up to 24 months after the last correspondence, unless a longer period is needed for legal or operational reasons.  
• 11.4 Marketing contact data We periodically review professional and marketing contact information to ensure that it remains accurate, relevant and appropriate to retain. We normally keep this until you unsubscribe, object or withdraw consent, after which we may keep limited suppression information so that we can respect your preferences and avoid sending further marketing.  
• 11.5 Learner progress, certificates and completion records We normally keep these for up to 6 years so that we can verify learning history, completion and certification where required.  
• 11.6 Community content and platform submissions We normally keep these while your account remains active and for a limited period afterwards, unless removal, anonymisation or longer retention is justified.  
• 11.7 Webinar or live-session recordings Where recorded, we will normally keep recordings only for as long as reasonably necessary for the relevant learning, support, quality or operational purpose.  

The platform may contain links to third-party websites, tools or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. You should review their privacy notices separately.