Terms and Conditions

• 2.1 This Website and our Digital Content and Services are intended primarily for users aged 18 or over.  
• 2.2 If you are under 18, you may only use the Website or purchase any Digital Content or Services with the involvement and consent of a parent or legal guardian.
• 2.3 By placing an Order, you confirm that you are legally capable of entering into a binding contract.

• 3.1 These Terms and Conditions also apply to Business Customers, except where a clause states that it applies only to Consumers.  
• 3.2 Where you purchase on behalf of a business or other organisation, you confirm that you have authority to bind that business or organisation.

• 4.1 Subject to clause 5 and any express licence granted by us, all intellectual property rights in the Website, the Content, the Digital Content and the Services, including text, graphics, logos, icons, images, audio, video, downloads, course materials, page layouts, software and underlying code, are owned by or licensed to  Alchemists Marketing Limited.
• 4.2 All such rights are protected by the laws of England and Wales and applicable international intellectual property laws and treaties.  
• 4.3 You may access, view and use the Website and any purchased Digital Content solely for your own lawful, internal and non-commercial use, unless we expressly agree otherwise in writing.  
• 4.4 Except as permitted by law or expressly permitted by us in writing, you must not:

• 4.4.1 copy, reproduce, distribute, publish, sell, license, sub-license, rent, transfer, adapt, edit or create derivative works from any Content or Digital Content;
• 4.4.2 share your access to paid Digital Content with any other person;
• 4.4.3 remove or alter any copyright, trade mark or other proprietary notices; or
• 4.4.4 use any Content or Digital Content for competing commercial purposes.

• 5.1 Certain Content, software, tools, trade marks or materials made available through the Website may be owned by third parties.  
• 5.2 All rights in such third-party materials remain with the relevant owners.  
• 5.3 You must comply with any third-party licence terms or usage restrictions notified to you.

• 6.1 You may use material from the Website only as permitted by these Terms and Conditions or by applicable law.  
• 6.2 Nothing in these Terms and Conditions limits any rights you may have under applicable copyright exceptions or other mandatory legal rights.

• 7.1 This Website may contain links to third-party websites or resources.  
• 7.2 Unless expressly stated otherwise, such websites are not under our control and we are not responsible for their content, availability, policies or practices.  
• 7.3 The inclusion of a link does not imply that we endorse the linked website or any goods, services or information made available through it.

• 8.1 You may link to the home page of this Website provided that the link is fair, lawful and does not damage our reputation or take unfair advantage of it.  
• 8.2 You must not establish a link in such a way as to suggest any association, approval or endorsement on our part where none exists.  
• 8.3 You must not frame this Website on any other website without our prior written consent.  
• 8.4 We reserve the right to require you to remove any link to this Website immediately.

• 9.1 When using any System, community space, discussion area, messaging feature or similar functionality on the Website, you must comply with these Terms and Conditions and all applicable laws.
• 9.2 You must not:
  

• 9.2.1 use obscene, offensive, abusive, threatening, discriminatory or defamatory language;
• 9.2.2 submit or share unlawful, misleading, infringing or otherwise objectionable content;
• 9.2.3 promote or incite violence, hatred or unlawful conduct;
• 9.2.4 impersonate any person or misrepresent your identity or affiliation;
• 9.2.5 use the Website or System to send spam, junk mail or unauthorised marketing communications;
• 9.2.6 upload or transmit any viruses, malware or harmful code; or
• 9.2.7 use the Website in a way that could damage, disable, overburden or impair the Website or interfere with any other user's use of it.

• 9.3 We may monitor, moderate, remove or disable access to communications or content submitted through the System where reasonably necessary to operate the Website, enforce these Terms and Conditions, comply with legal obligations, protect users, or protect our legitimate interests.  
• 9.4 If you submit content to us through the Website, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, reproduce, display and use that content to the extent reasonably necessary to operate, administer, moderate and improve the Website and our Services.  
• 9.5 We do not claim ownership of your original content, but you confirm that you have the necessary rights to submit it.

• 10.1 In order to access certain parts of the Website or purchase certain Digital Content or Services, you may need to create an Account.
• 10.2 You agree that:
  

• 10.2.1 all information you provide is accurate, current and complete;
• 10.2.2 you will keep your information up to date; 10.2.3 you will keep your login credentials confidential;
• 10.2.4 your Account is personal to you and must not be shared with any other person; and
• 10.2.5 where you purchase access on behalf of a business, each learner must have their own individual Account unless we expressly agree otherwise in writing.

• 10.3 You must notify us promptly at mpm@alchemists.co.uk if you know or suspect that your Account, password or other security details have been lost, stolen, misused or compromised.  
• 10.4 We may suspend or disable your Account if we reasonably believe that:

• 10.4.1 you have breached these Terms and Conditions;
• 10.4.2 your Account is being used fraudulently or unlawfully;
• 10.4.3 your Account has been shared in breach of clause 10.2; or
• 10.4.4 suspension is necessary for security, technical or operational reasons.

• 10.5 We will not usually be responsible for losses arising from your failure to keep your Account credentials secure.

• 11.1 You may close your Account at any time by contacting us.  
• 11.2 We may suspend or terminate your Account in accordance with clause 10.4.  
• 11.3 If we terminate your Account because you have breached these Terms and Conditions, we may cancel or restrict your access to unpaid or paid-for areas of the Website to the extent reasonably necessary and legally permitted.  
• 11.4 Termination of an Account does not automatically cancel any contract for paid Digital Content or Services unless expressly stated by us.

• 12.1 We will take reasonable care to ensure that descriptions of Digital Content, Services and Plans on the Website are accurate.  
• 12.2 Images, sample materials, testimonials, outcomes and timings shown on the Website are illustrative only unless we expressly state otherwise.
• 12.3 Our current offering is primarily based on one-off purchases, but we may also offer certain Plans on a subscription, membership or enterprise basis where this is expressly stated at checkout or in the relevant Plan details.  
• 12.4 We may update, improve or modify Digital Content, Services or Plans from time to time, provided that any changes to paid-for Digital Content or Services will not materially reduce them below the standard that a Consumer is reasonably entitled to expect.  
• 12.5 All prices shown on the Website are in the currency stated on the Website and are inclusive of VAT where applicable, unless expressly stated otherwise.  
• 12.6 We reserve the right to change prices at any time, but any price change will not affect an Order that we have already accepted.  
• 12.7 Availability of Digital Content, Services, optional live sessions, cohorts, enterprise packages or Plans may be limited and we do not guarantee that any particular Digital Content, Service or Plan will always be available.  
• 12.8 Where access is provided on a subscription basis in the future, billing frequency, renewal terms and cancellation arrangements will be stated at checkout and/or in the relevant Plan details.

• 13.1 The steps required to place an Order are set out on the Website.  
• 13.2 Before you place your Order, you will have the opportunity to review it, check the total price and correct any input errors.  
• 13.3 By placing an Order, you confirm that:

• 13.3.1 the information you provide is accurate;
• 13.3.2 you are authorised to use the chosen payment method; and
• 13.3.3 where the Order includes payment, you acknowledge that the Order carries an obligation to pay.

• 13.4 Your Order constitutes an offer to purchase Digital Content and/or Services from us.  
• 13.5 A binding contract is formed only when we send you an email or other durable-medium confirmation accepting your Order.  
• 13.6 If we do not accept your Order, we will inform you and, if payment has already been taken, refund any sums due to you as soon as reasonably possible.  
• 13.7 We will provide the Digital Content and/or Services in accordance with the description given on the Website and in the order confirmation.  
• 13.8 For standard individual purchases, access to Digital Content will usually be made available promptly after acceptance of your Order and successful payment.  
• 13.9 For some business, team or enterprise purchases, access may be subject to manual setup, verification, onboarding or allocation of individual learner access, and in those cases access will be provided within the timeframe stated at checkout, in the order confirmation or otherwise communicated to you.
• 13.10 Where included in the relevant Plan or agreed separately, Services may also include optional live sessions, cohort elements, enterprise onboarding, additional support features or community access.  
• 13.11 We may refuse or cancel an Order where reasonably necessary, including where:

• 13.11.1 we are unable to process payment;
• 13.11.2 the Digital Content or Services are no longer available;
• 13.11.3 there is an obvious pricing or description error; or
• 13.11.4 we reasonably suspect fraud, misuse or unlawful activity.

• 13.12 Any access details, login details or instructions needed to access purchased Digital Content or Services will be provided to you following acceptance of your Order.

• 14.1 This clause 14 applies only if you are a Consumer.
• 14.2 Subject to the exceptions below, where you purchase Digital Content or Services online as a Consumer, you may have a legal right to cancel within 14 days after the date the contract is formed.  
• 14.3 If your purchase is for Services and you ask us to begin supplying the Services during the 14-day cancellation period, you must make an express request for that to happen. If you later cancel during the cancellation period, you must pay us for the Services supplied up to the time you tell us that you want to cancel. 
• 14.4 If your purchase is for Digital Content not supplied on a tangible medium and you ask us to make it available to you during the 14-day cancellation period, you expressly agree that supply may begin immediately and acknowledge that, once supply has begun, you will lose your legal right to cancel.  
• 14.5 Where a product includes both Digital Content and Services, the cancellation position may differ for each part depending on what has been supplied and when.

• 14.6 To exercise any right to cancel, you must inform us by a clear statement sent to mpm@alchemists.co.uk before the cancellation period expires.  
• 14.7 If you validly cancel, we will make any refund due to you using the same payment method you used for the original transaction unless we agree otherwise.  
• 14.8 Any refund due will be made within 14 days after the day on which we are informed of your decision to cancel, subject to any lawful deduction for Services already supplied in accordance with clause 14.3.  
• 14.9 Nothing in this clause affects any rights you may have where Digital Content or Services are faulty, not as described, not fit for purpose, or not supplied with reasonable care and skill. 

• 15.1 We do not offer a separate commercial refund policy beyond your statutory rights unless we expressly state otherwise on the Website or at checkout.  
• 15.2 If in future any Plan is sold on a subscription basis, cancellation will normally take effect at the end of the current billing period unless we state otherwise at checkout or in the relevant Plan details.  
• 15.3 Unless expressly stated otherwise, fees already paid for a current access period are non-refundable once that period has started, subject always to your statutory rights.

• 16.1 Your use of the Website is also governed by our Privacy Policy, available at mpm.training/privacy, which explains how we collect, use, store and share personal data.  
• 16.2 We will process personal data in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.  
• 16.3 We may process your personal data for purposes including:

• 16.3.1 providing and administering the Website, Digital Content and Services;
• 16.3.2 creating and managing your Account;
• 16.3.3 processing payments and maintaining transaction records;
• 16.3.4 communicating with you about your Orders, Account, support queries or important service-related matters;
• 16.3.5 improving the Website, Digital Content and Services;
• 16.3.6 complying with legal and regulatory obligations; and
• 16.3.7 where permitted by law, sending you marketing communications.

• 16.4 We may share personal data with trusted service providers, payment processors, platform providers, professional advisers and other recipients where reasonably necessary for the purposes set out in our Privacy Policy.
• 16.5 Where we send electronic marketing communications, we will do so in accordance with applicable law, including the Privacy and Electronic Communications Regulations. 

• 17.1 Nothing on this Website or in our Digital Content or Services constitutes legal, financial, tax, investment, medical or other regulated professional advice unless we expressly state otherwise.  
• 17.2 Educational and informational content is provided for general information and learning purposes only.  
• 17.3 We do not guarantee that your use of the Website or our Digital Content or Services will achieve any particular commercial, professional, financial or other result.  
• 17.4 While we take reasonable care to keep the Website secure and functioning properly, we do not guarantee that the Website will always be uninterrupted, error-free or free from bugs, viruses or other harmful components.  
• 17.5 You are responsible for ensuring that your own systems, software and internet connection are suitable for accessing the Website and any Digital Content or Services.

• 18.1 We may make changes to the Website, Digital Content or Services: 

• 18.1.1 to reflect changes in law or regulatory requirements;
• 18.1.2 to implement technical adjustments, improvements or updates;
• 18.1.3 to reflect changes to our business, platform or offering; or
• 18.1.4 to improve user experience.

• 18.2 We may update these Terms and Conditions from time to time.  
• 18.3 Any changes to these Terms and Conditions will apply to future use of the Website and future Orders from the date they are published.  
• 18.4 Where you have an ongoing subscription or continuing paid Services and a change is material, we will take reasonable steps to bring it to your attention.

• 19.1 We do not guarantee that the Website or any part of it will always be available or uninterrupted.  
• 19.2 Access to the Website may be suspended, restricted or interrupted from time to time for maintenance, updates, security reasons, technical issues or matters outside our reasonable control.  
• 19.3 We will use reasonable care and skill in providing the Website, Digital Content and Services, but availability may be affected by matters outside our systems, including telecommunications failures, internet outages, third-party platform failures and force majeure events.

• 20.1 Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited, including liability for:

• 20.1.1 death or personal injury caused by negligence;
• 20.1.2 fraud or fraudulent misrepresentation; or
• 20.1.3 breach of your mandatory statutory rights.

• 20.2 If you are a Consumer, we are responsible for losses you suffer that are a foreseeable result of our breach of these Terms and Conditions or our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.  
• 20.3 If you are a Consumer, we supply the Website, Digital Content and Services only for private use. We are not liable for any business loss, including loss of profit, loss of business, business interruption or loss of business opportunity.  
• 20.4 If you are a Business Customer, to the fullest extent permitted by law:

• 20.4.1 we exclude all implied warranties, representations, conditions and other terms that may apply to the Website, Digital Content and Services; and
• 20.4.2 we will not be liable for any indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of data or business interruption.

• 20.5 If you are a Business Customer, our total aggregate liability arising out of or in connection with any contract with you shall not exceed the total amount paid by you to us under that contract in the 12 months preceding the event giving rise to the claim.

No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

If any provision of these Terms and Conditions is found by any court or competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the remainder of these Terms and Conditions shall continue in full force and effect.

• 23.1 These Terms and Conditions, together with any Order confirmation, applicable Plan details and any terms expressly incorporated by reference, set out the entire agreement between you and us in relation to their subject matter.  
• 23.2 You acknowledge that you have not relied on any statement, representation or promise that is not set out in these Terms and Conditions, except where the law prevents this.

A person who is not a party to these Terms and Conditions shall have no right to enforce any of their provisions.

• 25.1 If you need to contact us, you may do so by email at mpm@alchemists.co.uk, by phone at [PHONE NUMBER], or by post at [ADDRESS].  
• 25.2 If we need to contact you, we may do so using the email address or other contact details associated with your Account or Order.  
• 25.3 Notices sent by email will be deemed received on the day of sending if sent on a business day before 5.00 pm, and otherwise on the next business day.  
• 25.4 Support may be available by email, phone and, where offered, through community or platform support features.  
• 25.5 Where you have opted in or we are otherwise permitted by law to do so, we may send you marketing communications. You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us. 

• 26.1 These Terms and Conditions and any contract between you and us shall be governed by and construed in accordance with the law of England and Wales.  
• 26.2 If you are a Consumer, you will also benefit from any mandatory provisions of the law of the country in which you live.  
• 26.3 If you are a Business Customer, the courts of England and Wales shall have exclusive jurisdiction in relation to any dispute arising out of or in connection with these Terms and Conditions or any contract between you and us.

Company name: Alchemists Marketing Limited

Website: mpm.training

Contact email: mpm@alchemists.co.uk

Sales email: mpm@alchemists.co.uk

Postal address: [ADDRESS]

Phone number: [PHONE NUMBER]

Company number: [123456]

Country of incorporation: [COUNTRY]